Terms & Conditions

These Terms and Conditions govern your use of the Lemora Travel website and the booking of our private transfer services. By booking a transfer with us, you confirm that you have read, understood and agree to be bound by these terms.

Lemora Travel is the trading name of a small business duly registered in Georgia. Our registered business name and identification number are available on request and stated on your invoice.

We provide pre-booked private passenger transfers — including airport, hotel, city-to-city and resort transfers — across the French Alps, Switzerland and Georgia.

All transfers are private and operated for the passengers named in the booking. Prices are quoted per vehicle, not per passenger, up to the stated capacity.

A booking is confirmed only once payment has been completed and you have received a booking reference and confirmation by email.

You are responsible for providing accurate pickup and drop-off details, travel dates, times, flight numbers and contact information. We are not liable for service failures caused by incorrect information you supply.

All prices are shown in euros (EUR) and include applicable taxes unless stated otherwise. The total price is displayed before you confirm your booking.

Payment is taken in full at the time of booking through a secure card payment provider. We accept major debit and credit cards. We do not receive or store your full card details — these are handled directly by our payment provider.

You may change or cancel a booking in accordance with our Cancellation & Refund Policy, which forms part of these terms.

We reserve the right to cancel a booking in exceptional circumstances; in such cases you will receive a full refund or a rebooking at no extra cost.

For airport pickups we include 60 minutes of free waiting time after your flight lands. For all other pickups we include 15 minutes from the scheduled time.

If you cannot be located and have not contacted us within the waiting period, the transfer may be treated as a no-show and no refund will be due.

Passengers must wear seatbelts, behave respectfully toward the driver and other passengers, and must not carry illegal or dangerous items.

We may refuse or terminate a transfer without refund where a passenger is abusive, intoxicated to the point of risk, or endangers the safety of the vehicle or others. Luggage must not exceed the capacity stated at booking.

We provide our services with reasonable care and skill. However, we are not liable for delays or failures caused by circumstances beyond our reasonable control, including traffic, weather, road closures, flight changes or force majeure.

To the extent permitted by law, our total liability in connection with any transfer is limited to the amount you paid for that transfer. Nothing in these terms limits liability that cannot lawfully be limited.

These terms are governed by the laws of Georgia. Any dispute will be subject to the competent courts of Georgia, without prejudice to any mandatory consumer protections available to you in your country of residence.

For any questions about these terms, contact us at info@lemora.travel.