Cancellation & Refund Policy

To cancel or change a booking, contact us by email at info@lemora.travel and quote your booking reference. Cancellations and changes take effect from the time we receive your request.

Requests are processed during our operating hours; a request sent outside these hours is treated as received at the next opening time.

Where you cancel a confirmed booking, the following charges apply based on the time before your scheduled pickup:

More than 24 hours before pickup: full refund, no charge.

Between 12 and 24 hours before pickup: 50% of the total is refunded.

Less than 12 hours before pickup, or no-show: no refund.

We will do our best to accommodate changes to date, time, pickup or destination, subject to availability. If the change increases the price, the difference is payable before the transfer; reductions are refunded to your original payment method.

A change that we cannot accommodate is treated as a cancellation under the charges above.

If we cancel your transfer for any reason within our control, you will receive a full refund or, if you prefer, a rebooking at no additional cost.

If you do not appear at the pickup point within the included waiting time and have not contacted us, the booking is treated as a no-show and is non-refundable.

For airport pickups, waiting time begins after your flight lands; delayed flights are monitored where a valid flight number was provided.

Approved refunds are issued to the original card used for payment. Refunds are normally processed within 5–10 business days, though the time for funds to appear depends on your bank or card issuer.

Refunds are made in euros (EUR); we are not responsible for exchange-rate differences or fees applied by your bank.

Questions about a cancellation or refund? Email info@lemora.travel and we will help.